Freight & Delivery Acceptance
The goods you receive from us must be checked immediately on delivery for damage before accepting them. If you sign or write your name for the goods as being in good order and condition, no claim for freight damage can be accepted.
Please contact us within 48 hours for any freight damage so we can arrange a replacement, if the above terms have been followed.
Returns policy
All returns must be approved by customer services. Please contact us on 0800 83 83 84 for us to issue a RA number for return of the product.
Please provide serial number of product which is located on the outside of the box or on the product. Product returned without an RA number will not be accepted for delivery and returned at your cost.
A freight charge will apply on top of a restocking fee of $20.00 excluding GST for the return of a product. Product returned without an RA number will not be accepted for credit and returned at your cost. There will be no returns for Kleenmaid and Ikon appliances unless special circumstances apply. In these cases we will consider a return and a freight charge will apply on top of a restocking fee.
While every effort is made to check our products we recommend all products, measurements and colour matches be checked against the actual product to be installed. Colour swatches are used as a guide only and we will not be responsible for any colour changes from one batch to another. Please ensure your customer is happy before installing Distributors, agents and retailers have no authority to bind Ikon to any decision regarding supply or warranty claim nor any products fitness for particular use. Title of goods will remain with Ikon® Commercial until paid for in full.
No returns will be accepted after 3 months from order date. Any product modified for the customer cannot be returned.